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Privacy Policy

This Privacy Policy describes how flossylabs.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

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Device Information

  • Examples of Personal Information collected:

    • Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection:

    • To load the Site accurately for you and perform analytics to optimize our Site.

  • Source of collection:

    • Automatically collected using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose:

    • Shared with our platform provider Scump.

 
Order Information

  • Examples of Personal Information collected:

    • Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection:

    • To provide products or services to you, process payments, arrange for shipping, and provide you with invoices and/or order confirmations. Also used to communicate with you, screen for fraud, and provide information or advertising about our products or services in line with your preferences.

  • Source of collection:

    • Collected directly from you.

  • Disclosure for a business purpose:

    • Shared with our platform provider Scump.

 
Customer Support Information

  • Purpose of collection:

    • To provide customer support.

  • Source of collection:

    • Collected directly from you.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Scump to power our online store. You can read more about how Scump uses your Personal Information here: Scump Privacy Policy.

  • We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

 

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For example:

  • We use Google Analytics to understand how customers use our Site. Learn more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt out of Google Analytics here: Google Analytics Opt-Out.

  • We may share information about your usage of the Site with our advertising partners to deliver targeted ads.

To learn more about targeted advertising, visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

Using Personal Information

We use your Personal Information to:

  • Offer products for sale.

  • Process payments.

  • Ship and fulfill your orders.

  • Keep you informed about new products, services, and offers.

 

Retention

We will retain your Personal Information for our records unless and until you request its deletion. For more information on your rights, see the Your Rights section below.

 

Your Rights

If you are a resident of the European Economic Area (“EEA”) or California, you have rights regarding your Personal Information, including access, correction, portability, and deletion. If you would like to exercise these rights, please contact us at info@flossylabs.com.

 

Cookies

Our Site uses cookies to improve your browsing experience and enable key functionalities. You can control and manage cookies through your browser settings. For more details, visit www.allaboutcookies.org.

 

Do Not Track

Our Site does not alter data collection practices in response to “Do Not Track” signals.

 

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

For more information about our privacy practices or to file a complaint, contact us by email at info@flossylabs.com.

 

Last updated: 17/01/2025

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